Information Collected
Crown99 collects various types of information when you register and use the platform. All data collection is conducted transparently, with the purpose of improving service quality and keeping your account secure.
Account Information
This includes your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity.
Device & Browser Information
We record device type, operating system, browser version, IP address, and language settings. This data helps us detect suspicious activity and optimise the user experience across different devices.
Payment Information in MYR
For processing RM (MYR) deposit and withdrawal transactions, we retain transaction records and associated bank names. Full bank account numbers are not stored directly on our servers — transactions are processed through secure payment gateways such as DuitNow and FPX.
Usage Data
Includes betting records, games played, session duration, pages visited, and in-platform actions. This data is used for the ongoing improvement of the crown99 platform.
How We Use Your Information
Information collected by crown99 is used solely for purposes related to delivering, improving, and protecting the platform's services. We do not sell users' personal data to any third party for marketing purposes.
- Identity verification & account security — ensures each account is held by a verified individual and protects against unauthorised access.
- Transaction processing — enables RM deposits and withdrawals to be processed quickly and accurately.
- Legal compliance — meets anti-money laundering compliance requirements and relevant financial regulations.
- Platform improvements — analyses usage patterns to improve the interface, speed, and stability of the crown99 platform.
- Customer support — uses account records and transaction history to resolve enquiries more efficiently.
- Service communications — sends important notifications related to your account, security, or policy updates.
Cookie & Tracking Policy
The crown99 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyse usage patterns in aggregate.
Types of Cookies We Use
- Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Functional cookies — saves your preferences such as language, display settings, and notification choices for a more convenient return experience.
- Analytics cookies — collects anonymised information on how users interact with the platform to help us identify areas for improvement.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. By continuing to use crown99, you agree to the use of cookies as described above.
Data Retention & Security Measures
Crown99 takes the security of users' personal data seriously. All data is stored on servers protected by multi-layered security measures, including encryption of data in transit using industry-standard SSL/TLS protocols.
Account passwords are stored in hashed form using a non-reversible algorithm, meaning even internal staff cannot view your actual password. Access to users' personal data is strictly limited to personnel who require it to perform their duties.
Your personal data will be retained for as long as your account remains active or as long as necessary for the purposes outlined in this policy. Upon account closure or after the legally prescribed retention period, data will be securely deleted or anonymised.
Third-Party Sharing
Crown99 does not share, sell, or rent your personal data to third parties for marketing purposes. Data may be shared with service providers who help us operate the platform (such as payment processors DuitNow and FPX) — and they are bound by strict confidentiality agreements. Disclosure may occur if required by law or court order.
User Rights & How to Contact Us
As a crown99 user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or out of date, you may request that we correct it.
You may request the deletion of your account and associated data, subject to applicable legal retention requirements.
You may withdraw consent for marketing communications at any time through your account settings.
To exercise any of the above rights, or if you have any privacy-related enquiries, please contact our team by email at [email protected]. We will endeavour to respond within a reasonable timeframe. You may also refer to the FAQ for general guidance on account management.
Crown99 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Material changes will be communicated via in-platform notifications or email. Continued use after the effective date of any changes constitutes your acceptance of the updated policy.
Have More Questions?
If you need further clarification on how crown99 handles your personal data, our team is ready to assist through various support channels.